Contact Us

Email

info@risingfortunetrading.com

Call us

86-13806031784

Address

Room 301, No.7 of Xiangyu Building, Xinghu Road#14-1, Huli District, Xiamen

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Frequently Asked Questions

How to contact us?

The clients can send to us inquiry by Whatsapp or Email. The contact way is in the end page, or send us inquiries via the product link.

Where is your Loading port?

Our main loading port is Xiamen or any port in China.

Can we require to customize the logo, label and package for the products?

Yes, logo, label and packaging can be customized upon your request when your order quantity reaches our requirement.

Can I ask to send a sample before I place a trail order? Is sample free?

Sample can be sent/customized when the client has requirement. Sample is not free, but the sample fee will be refund when you place the order. Meanwhile the clients will also be required to pay the shipping by themselves.

Are you a trading company or a manufacturer?

We are a trading company that has been producing pet bowls for 20 years. Other products are from cooperative factories.

What is your MOQ?

We can accept low MOQ even 10 pc.

What if the client doesn't satisfy with the quality when he/she receives the goods?

All the goods will be well inspected and photos will be sent to the clients for final confirmation, only when the quality is confirmed, then we will start to pack the goods, if there is really quality problem we will make certain compensation or reproduce the goods after negotiation with clients

What is your warranty policy?

You could follow our after-sales flow chart, then we will assist with you step by step.